Requirement Communication
Tell us the occasion, preferred style, color direction, wearing date, size needs, and any special requests.
OSRDRESS
Custom Dress Guide
From your first design conversation to delivery and after-sales support, follow each step with confidence.
Our Custom Dress Process
Every custom order moves through six practical stages. Confirm the details early so the dress, timing, and delivery plan match your event.
Fabric & Detail Selection
Confirm the available color, fabric, neckline, sleeves, length, train, back design, embellishments, and other details for your selected dress.
Size Collection
Choose a standard US size or Custom size. Use the size guide to provide Bust, Waist, Hips, Hollow to Floor, and Height measurements.
Production
Made-to-Order dresses are started after order confirmation. Production usually takes about 9–11 days.
Shipping
Choose the available delivery option at checkout. Standard delivery usually takes 6–11 days; expedited delivery usually takes 5–8 days.
After-Sales Support
Check the dress as soon as it arrives. For damage, quality issues, or an incorrect item, contact Customer Service with your order number and clear photos or video.
Measurements & Size Information
Prepare a soft measuring tape and wear light, close-fitting clothing. Stand naturally while measuring. Keep the tape level and close to the body without pulling it tight.
- Bust: Measure around the fullest part of your bust.
- Waist: Measure around the narrowest part of your natural waist.
- Hips: Measure around the fullest part of your hips.
- Hollow to Floor: Measure from the hollow at the center of your collarbone straight down to the floor. Wear the shoes planned for the dress when taking this measurement.
- Height: Measure from the top of your head to the floor.
Review the Size Guide before ordering. Standard sizing is available in US, Europe, and UK size systems, with inch and cm measurement units.
Production & Delivery Times
Ready-Made items are usually processed within 48 hours before shipment. Made-to-Order dresses usually require about 9–11 days for production.
Standard deliveryUsually 6–11 days
From US$10
From US$10
Expedited deliveryUsually 5–8 days
From US$20
From US$20
Charges and estimated arrival dates are calculated according to the item, destination, and checkout details. For an event dress, order at least 3–4 months before the event whenever possible.
Returns, Exchanges & After-Sales Support
- Custom-size and custom-color dresses are not eligible for return. Exchanges are not currently offered.
- Standard-size dresses can usually be returned within 14 business days after delivery when unworn, unwashed, unaltered, and still carrying their original tags. For personal-reason returns, return shipping is the customer’s responsibility, while original shipping and expedited fees are generally non-refundable. Review the Returns & Refund page before sending anything back.
- If an order arrives damaged, defective, or incorrect, email service@osrdress.com with the order number, issue details, and clear photos or video. Customer Service usually reviews eligibility within 3 business days.
Frequently Asked Questions
Click to explore more common questions and answers on our FAQ page.
Can I request a custom size for my dress?
Many dresses are available with a Custom size option. Please check the product page before ordering and provide accurate measurements using the Size Guide.
Can I choose a custom color?
Many dresses are available with a Custom color option. Color availability depends on the selected dress and the options shown when ordering.
How early should I order a custom dress?
For a custom dress, we recommend ordering at least 3–4 months before your event. This allows time for production, shipping, and any unexpected delay.
Can I return or exchange a custom-size or custom-color dress?
Custom-size and custom-color dresses are not eligible for return. Exchanges are not currently offered. Please review your measurements and selections carefully before placing the order.
What should I do if my dress arrives damaged or incorrect?
Contact Customer Service at service@osrdress.com with your order number, a description of the issue, and clear photos or video. The team will review the case and advise you on the next steps.
