Help & FAQ
1. What types of dresses do you offer?
We offer a comprehensive collection of special occasion dresses, including Wedding Dresses, Evening Dresses, Bridesmaid Dresses, Prom Dresses, Cocktail Dresses, Homecoming Dresses, and Mother of the Bride Dresses.
2. Can I get a dress tailored to my exact size?
Yes, absolutely! The majority of our products feature "Customized" options. We provide customized tailoring across our collections—from lace A-line gowns to sequined party dresses—to ensure the perfect fit for your standout look.
3. What payment methods do you accept?
We offer secure checkout options. We accept major Credit Cards, Visa, and PayPal. For a faster checkout experience, you can also choose to "Connect with PayPal" directly when you sign in.
4. Which shipping carriers do you use?
To ensure your dress arrives safely and reliably, we partner with trusted global logistics providers, primarily FedEx and UPS.
5. How can I track my order?
Tracking your order is easy. Simply "Sign In" to access your account and orders history. From your member dashboard, you can use our "Order Tracking" feature to monitor your package's status.
6. Do you support international currencies and languages?
Yes, OSRDRESS is a global platform. You can browse our site in over 15 languages (including English, Français, Español, Deutsch, 日本語, etc.) and view pricing in both USD (US Dollar) and CNY (Yuan).
7. Are there any discounts for new customers?
Yes! If you are a new customer, you can sign up for our newsletter emails and receive 5% OFF your first purchase. We also regularly update our "Special Offer" and "Sale" categories with great deals.
8. How do I contact customer support if I have more questions?
We are always here to help. You can reach us via email at service@osrdress.com or call us at +86 13862053645. You can also write to our office located at Room 1715-4, Building 1, Lejia Building, No. 8, Jiarui Lane, Suzhou Industrial Park, China (Postal Code: 320586).
